Case: Dow Chemicals


InfinITy assists in implementation of SAP APO demand and supply planning at globally operating company in chemical industry.

In order to be able to plan faster and more efficiently the second largest company in chemical industry with locations on all continents wanted to align the process of planning during 2016 and 2017 in all divisions. The company therefore has chosen to implement SAP APO globally. InfinITy played an important role in this implementation in the business unit polyurethane.

The main location for the work was Terneuzen, with Freeport (USA) this is the largest production site.

The project

A number of divisions in the company were already using SAP APO. Other divisions, such as the business unit polyurethane, were using Excel and other tools. This was the reason for a lot of manual actions and limited insight in demand and supply. During the first phase of the project the standard template was introduced. The second phase of the project was about closing the gaps, specific to the business, to reach a seamlessly fitting planning solution for the polyurethane business.


The objective of the project was to align the planning of all divisions in the company into a common platform for planning. Also, there was a demand to obtain faster insight into the entire supply chain, the changes in demand and supply and the impact on raw materials. This enabled a more efficient process resulting in savings on cost, time and resources.

The global implementation of SAP APO at all the divisions will be concluded end of 2017.

The role of InfinITy

InfinITy was single point of contact for the business. InfinITy provided support and was responsible for solving issues. For the IT component of the project the InfinITy consultants guided the implementation of SAP APO, working closely with the American IT department and two external specialists. InfinITy also provided generic training in SAP APO demand and supply planning to staff in planning. We also provided this at other locations, including Shanghai.


Ultimately, InfinITy finalised the SAP APO implementation on time, working with the others involved on the project. The ‘’gaps’’ from the template to reach a seamless planning solution have been fixed and the staff in planning have been trained in working with SAP APO. The company now has more insight in demand and supply and is able to plan faster and more efficient. InfinITy will continue to provide support until the implementation is finalised.